Scotland's Approach to Quality Healthcare Improvement

Scotland’s approach to improving the quality of healthcare was set out on the Healthcare Quality Strategy for Scotland published in May 2010.

The Quality Strategy aims to deliver the highest quality healthcare to the people of Scotland to ensure that NHSScotland, Local Authorities and the Third Sector work together, and with patients, carers and the public, towards a shared goal of world-leading healthcare.

The Quality Strategy was based on what people said they wanted from their healthcare system: caring and compassionate services; clean and safe environments; clear communication; collaboration and involvement in decisions; continuity of care; and clinical excellence

The Quality Strategy set out three clearly articulated and widely accepted Quality Ambitions for Safe, Effective and Person-centred care.

Everyone involved in the delivery of healthcare in Scotland is being asked to play their part in turning this into a reality.